Minister of Aviation, Osita Chidoka, has welcomed the inception of the Common User Passenger Processing System (CUPPS) saying it would improve passengers' experience at the country's airports.
The system has been commissioned at the Bi-Courtney Aviation Services Limited (BASL), operators of the Murtala Mohammed Airport Two, MMA2 Lagos.
The CUPPS is said to be the first of its kind in Nigeria and is the latest automated technology in fast tracking passenger facilitation at the airport.
The minister commended the owners and operators of the airport.
"MMA2 has offered a template about how government should go about handling of Nigeria airports. There is an urgent need to listen to pilots that fly in our airspace. We should make sure that our navigational aids are up to speed," Chidoka said.
"Airports are not terminal buildings, but do include terminal building. We have decided to change the system and MMA2 has beaten us to it. We need to improve passengers' experience. I want other terminal operators to emulate the continuous improvements we are seeing in MMA2. What MMA2 has done today is good for the system."
He explained that there had been controversies between airlines and agencies on the numbers of passengers that pass through the airports annually.
He noted that with the installation of electronic infrastructure at all the points, like BASL had done, it would be more accurate to get the real figures of travelers in the country.
Meanwhile, Chidoka took a swipe at the massive infrastructural and equipment decay in the country's aviation industry.
He said urgent steps are needed to correct the anomalies.
He emphasized that there was lack of adequate and accurate data in the industry between the airlines and agencies in the sector.
"There is an urgent need to listen to pilots that fly in Nigeria and ensured that the country's aviation navigational aids are up to date," Chidoka added.
– CAJ News