English singer, Adele has shocked fans who were disappointed with a video call at Caesars Palace, after postponing the start of her Las Vegas residency.

The process involved someone from the songwriter’s team holding up a phone on Friday so Adele and fans in a pop-up merchandise shop could see each other. Another aspect to the scenario was the Covid-19 protocols, which prompted only a few people to be allowed in the shop at a time, James Mason Fox told CNN.

While Fox shot the video of the encounter, one of the world’s best-selling music artists, could be seen smiling and waving and trying to talk the group, who were cheering and chanting “It’s okay, It’s okay.”

“I had no clue what she was saying because we were just losing our minds,” Fox said. “I could tell she was crying and you could tell on her face kind of what she was saying. You didn’t even have to hear it.”

According to Fox, he remembers her saying something like, “this is not how I wanted it to be.”

Meanwhile, Friday was supposed to be the first of Adele’s series of concerts at The Colosseum at Caesars Palace that were scheduled to run through April 16.

The artiste with a sale of over 120 million records announced the delay in a tearful Instagram video on Thursday stating that, “we’ve been absolutely destroyed by delivery delays and Covid.” She said half of her team was “down with Covid.”